Call Tracking Software Evaluation Criteria
At bestseos.com we evaluate and rank the best enterprise call tracking software providers. We provide our recommendations through the use of in-depth vendor analysis, reviews of work completed, and client evaluations. We understand the importance of finding the best solutions for tracking the success of advertising on incoming calls. Our rankings are focused on identifying the companies offering effective call tracking solutions with a complete array of features and statistics.
Our analysis of enterprise call tracking solutions is based on the use of a set of evaluation criteria for the purpose of benchmarking and comparing the top performers. The set of evaluation criteria is comprised of five areas of evaluation found to be most essential to produce effective call tracking solutions. These five areas of evaluation include GUI interface, ease of integration, features, reporting methods, and support.
The GUI interface of the software-as-a-service platform should be simple for the user to use. Does the software provide navigation allowing them to easily find the features they most use? How are certain features accessed to handle call routing and advanced tracking features?
The software's ease of integration into current call systems and practices is also important. Will the client be required to make drastic changes to their call system to implement the software-as-a-service platform to provide them accurate results?
Features of the software are compared to the features of competing software offered in the industry. How do similar features from company A compare to the features of Company B's software? Does the software provide features that allow for advanced call routing?
The reporting methods are also examined in order to better understand the value being provided to users of the software. How can a customer modify the way reports are created to use to their advantage? How can the reports be exported for use in progress tracking applications?
Finally, the quality of the support provided by the support team is weighed in. Does the support team respond quickly to the questions of both current and potential customers? How technically apt is the support team in dealing with call tracking issues?
We continue to evaluate and rank enterprise call tracking solutions to account for the latest developments and advancements of leaders within the field. The recommended vendors that have undergone our meticulous evaluation, in our opinion, are best fit to service enterprise call tracking needs.
